Refund policy
Return & Exchange Policy
Returns
- All sales are final. Once an order has been placed and confirmed, it cannot be cancelled, returned, or refunded.
- We encourage you to carefully review your order — including size, color, and product details — before completing your purchase.
Exchanges
- We offer size exchanges only, within 5 days of delivery.
- The item must be unworn, unwashed, and with tags intact.
- Only one exchange is allowed per order.
- Reverse pickup and forward shipping charges for the exchange are to be borne by the customer.
- Color and design exchanges are not offered — please refer to our Size Guide or contact us before placing your order if you're unsure.
Damaged or Incorrect Items
- In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.
- Our team will review the issue and get back to you with the next steps.
Need Help?
- Reach out to us at querenciabypritamshinde@gmail.com before placing your order if you have any questions about sizing, fit, or product details.